We are committed to protecting your personal information and being transparent about what we do.

Purpose of our policy

Profile Hair & Skin Care Ltd is committed to protecting your personal information and to being transparent about what we do with the information that we hold about you.

The purpose of this policy is to give you a clear explanation about how we use the information that we collect from you directly, and from third parties.

We use your information in accordance with applicable laws concerning the protection of personal information.

This policy explains: 

• What information we may collect about you
• How we may use that information
• In what situations we may disclose your details to third parties
• Information about how we keep your personal information secure, how long we retain it for and your rights to be able to access it

If you have any queries about this policy, please contact head office.

Who we are

Profile Hair & Skin Care Ltd is owned by Timothy Kelleher. In the unlikely event, the company is sold or transferred customers who are held on our database will be informed of this sale or transfer, prior to it taking place.

Profile Hair & Skin Care Ltd is registered as a company in England and Wales under Registration number 7891756.

Privacy

How we process your information

There are three lawful bases under which we may process your data: Contract purposes We use the lawful basis of performance of a contract for the following:

Your purchase

When you make a purchase from us you are entering into a contract with Profile Hair & Skin Care Ltd. In order to perform this contract, we need to process and store your data. We may occasionally need to contact you by email, letter or telephone about your purchase with us, such as in the case of a cancelled order, out of stocks, cancellation of courses or should there be problems with your payment.

Consent

For any situation where contract purposes or legitimate organisational interest are not appropriate as a lawful basis for the processing of your data, we will instead ask for your consent before using your personal information in that specific situation. Legitimate organisational interest In certain situations we may collect and process your personal information for purposes under the lawful basis of legitimate organisational interest. However, we only do this if there is no overriding prejudice to you caused by Profile Hair & Skin Care Ltd through using your personal information in this way. In these cases, we will always keep your fundamental rights and freedoms at the forefront of what we do. We describe below all of the situations where we may use Legitimate Organisational Interest as the basis for processing your information or contacting you. Marketing communications We aim to communicate with you about the products we sell and the services we may provide in ways that you find relevant, timely and respectful. To do this, we use data that we have stored about you, such as information on which products you have purchased or services you may have used, as well as any preferences you may have told us about. We use legitimate organisational interest as the legal basis for sending you marketing communications by text, post and email. Communications that we send to you may include relevant information about new or existing products, services or future courses you may be interested in attending.

Postal mailings:

In the case of postal mailings, you can withdraw your consent to receive these mailings at any time by email or by speaking to any member of our team. You can also object to receiving these at any time by using the contact details provided at the end of this policy. However, we may still contact you by post for matters relating to your purchases (such a query relating to a purchase, a cancelled course or a problem with your payment). Email communications: In the case of email, we will give you an opportunity to opt-out of receiving emails during your first purchase with us. You can withdraw your consent to receive emails at any time by using the contact details provided at the end of this policy. However, we may still contact you by email for matters relating to your purchases (such as a query relating to a purchase, in the event of a cancelled course or a problem with your payment). Telephone contact: We may contact you about our products and services by telephone however we will always get explicit consent from you before doing this. You can withdraw your consent to receive phone calls from us at any time by speaking to a member of our team. You can also object to receiving these phone calls at any time by using the contact details provided at the end of this policy. However, we may still contact you by telephone for matters relating to your purchases (such as a query relating to a purchase, in the event of a cancelled course or a problem with your payment). Analysis of our postal and email communications We may analyse data that we hold about you (such as past purchase history) to help us ensure that the content and timing of communications that we send you by post or email are as relevant to you as possible. Fraud prevention We may analyse data we hold about you in order to identify and prevent fraud. Customer profiling To allow us to understand more about those who use our products and services we may undertake data analysis and profiling of our customer database. This provides us with generalised information on our customers, helping us to understand the geographic and demographic trends of our customers. Profiling helps Profile Hair & Skin Care Ltd to understand which of our customers should be targeted with information about a particular product or service offered by Profile Hair & Skin Care Ltd. This allows for Profile Hair & Skin Care Ltd’s marketing to be more effective at giving the right information to the most relevant customers. Privacy – 05/18 Page 4 Customer surveys To allow Profile Hair & Skin Care Ltd to understand what customers think about the quality of the service that it provides to them, we may ask you to participate in our surveys or evaluation forms. These will be for customers who have purchased our products, used our services or attended our courses. These surveys may include questions about gender, disability, occupation, ethnicity and age. This information is only used for anonymised and statistical purposes, allowing us to understand which customers we do, and do not, attract. You are not required to supply this information and it is entirely optional as to whether you choose to do so. Profile Hair & Skin Care Ltd may also send surveys to customers to help understand the quality of the service that it provides in all areas of its operation. These surveys are undertaken and processed only by Profile Hair & Skin Care Ltd. If you would prefer not to be contacted in this way, please inform us by using the contact details provided below. Third parties There may be certain circumstances under which we may disclose your personal information to third parties. These circumstances are: • To our own product, service providers whom require your details for order or course attendance purposes. In these cases, we will seek your consent and we require that these third parties comply strictly with our instructions and with relevant data protection laws, for example around the security of personal data. • Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies). Maintaining your personal information We store your personal information for eight years so that, for any subsequent purchases you make, we are able to link them back to a single unique record that we hold for you on our system. If there are aspects of your record that are inaccurate or that you would like to remove, you can do this by contacting a member of our team or use the contact details provided at the end of this policy. Any objections that you make to any processing of your data will be stored against your record on our system so that we can comply with your requests. Privacy – 05/18 Page 5 Security of your personal information We will put in place appropriate safeguards (both in terms of our procedures and the technology that we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same. We will not usually transfer, process or store your data anywhere that is outside of the European Economic Area. However, if such processing does take place, Profile Hair & Skin Care Ltd will ensure that companies who undertake it adhere to the EU-U.S. Privacy Shield agreement. Your rights to your personal information You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details provided at the end of this policy if you would like to exercise this right. Contact details and further information Please get in touch with us via the contact details below if you have any questions about any aspect of this privacy policy and, in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests.